Terms & Conditions

Welcome to our website. This website (located at www.jessieparker.co) is owned and operated by J & K Parker trading as J Parker (ABN 75778910122) (“Jessie Parker”, “we”, “us”). Should you continue to use this website, you are agreeing to comply with and be bound by the following terms and conditions of use and disclaimer which, together with our Privacy Policy, govern our relationship with you in connection with this website. Should you not agree with any of these terms and conditions, please do not use our website.

Illustration Services Terms & Conditions 

ALL CUSTOM ILLUSTRATION/DRAWING ORDERS

  • Your order will not be commenced until your photo to be drawn has been sent via enquiry form or emailed to hello@jessieparker.co
  • Illustration will not commence until payment of invoice in full, unless organised otherwise.
  • Allow appropriate turnaround as described on product pages, or as outlined via email.
  • Turnaround is subject to change – in the extremely rare event there is a delay with your order you will be notified by email ASAP.  I will always endeavour to complete your order well before the turnaround time.
  • If for any reason my circumstances mean I am unable to complete your order, a full refund will be issued.
  • Digital illustrations include 2 revisions.  I will send you a preview of your image for any changes to be made.  Please allow 24 – 72 hours for changes, especially if they are significant.

ALL CUSTOM CREATIVE PACKAGES (INCLUDING GIFS AND LAUNCH GRAPHICS)

  • Work will only commence after invoice paid (unless arranged otherwise) and design brief and questionnaire completed.
  • You must provide your own copy to accompany your designs – basic help with copy including proof reading and minor changes such as paraphrasing of sentences is included.  Major copy formation or changes will incur an extra fee – this will be notified by email prior to any work commencing.
  • Turnaround from payment is 4 weeks minimum.  If you need anything done sooner, this should be disclosed transparently prior to any payment and is subject to availability and will incur a fee for rushed turnaround.
  • Turnaround is subject to change – in the extremely rare event there is a delay with your order you will be notified by email ASAP.  I will always endeavour to complete your order well before the turnaround time.
  • If for any reason my circumstances mean I am unable to complete your order, a full refund will be issued.
  • Orders include 2 revisions prior to final delivery.

REFUND/CHANGE OF MIND FOR ALL CREATIVE PROJECTS.

  • It’s okay to change your mind.  Full refunds are available provided no work has been commenced.
  • Refunds for change of mind are not issued if your project has been commenced/completed.
  • If work has started on your project but it is not complete, a partial refund will be offered minus the value of work already completed.
  • I will always endeavour to produce work that you love -if you are not happy with your drawing, please contact me to discuss your options further.

PRINTS/COPIES

  • Prints are sent in a rigid ‘do not bend’ envelope or mailing tube to preserve integrity.
  • Cards are sent in regular mailing satchels.
  • If you receive a damaged print or card, please send photographic evidence to hello@jessieparker.co and I will replace at no charge to you.
  • Prints take additional 2-3 business days on top of usual turnaround to send.  Delays in postage are unfortunately beyond my control and shipping time is not included in turnaround timeframe.   I will endeavour to give you notice if delays are expected.  Prints are sent via Australia Post.

1:1 Coaching & mentoring Terms & Conditions.

SERVICES

The specific services we will provide to you under the current engagement are set out in our proposal, quote, booking form or other written communication you have received.

Coaching sessions and content will vary greatly depending on your personal needs, goals, desired outcomes, priorities, budget and other factors. Typical areas and tasks we may perform include, but are not limited to:

  1. Goal Setting
  2. Systems
  3. Planning (excluding any financial advice)
  4. Productivity
  5. Problem Solving

Our 1 to 1 coaching is predominantly delivered virtually, via Phone, Video Conference (ie Skype, Zoom) or in-person, as discussed with you. Session dates and times will be scheduled when we start working together via online booking system and may be scheduled all in advance, or on a rolling basis, week to week.

Workshops are provided in person or via webinar, as discussed and agreed with you. Session dates and times will be scheduled when we start working together via online booking system or via phone with confirmations via email, depending on requirements & circumstances

CLIENT RESPONSIBILITIES

We ask that you do the following:

  1. Commit to using the knowledge from the Services provided with absolute integrity.
  2. Acknowledge you are responsible for your actions and resulting outcomes.
  3. Complete any onboarding forms requested by us in a timely manner.
  4. Complete any specific additional homework tasks requested by us, we acknowledge that some additional homework (workbooks) we provide may take some time to work through fully and it is important to work through these at your own pace.

INVESTMENT

In consideration for the provision of the Services, you agree to pay us the Fees set out when booking your session.

POSTPONEMENTS

For individual coaching, if you need to postpone or reschedule a session, you must use the online booking / scheduling system provided at least 24 hours  prior to the scheduled session time. Rescheduling is subject to our availability. Sessions must be rescheduled within 1 week of the original scheduled time. Failure to provide sufficient notice or to reschedule within 1 week of the original session will result in forfeiture of the session.

For Workshops – you may only postpone a Workshop requiring interstate or overnight travel if you submit a postponement request in writing by email at least seven (7) days prior to the date. Where we have incurred or become liable to pay travel expenses, any agreement to postpone the appointment will involve, at a minimum, reimbursement of any additional expenses incurred by us in varying travel arrangements

CANCELLATIONS & REFUNDS

You may only cancel or postpone any other session time if you submit a cancellation or postponement request to us using our online booking/scheduling system (or otherwise in writing by email) at least 48 hours prior to appointment.

You may only cancel or postpone a Workshop requiring interstate or overnight travel if you submit a cancellation or postponement request to us in writing by email at least seven (7)  days prior to the appointment. In the case of cancellations, we will refund the remaining 50 % of the cost if paid in advance of the booking. Please understand any deposit paid may not be fully refunded and will be subject to deduction of reasonable pre-travel booking costs and business preparation costs.

Of course, we understand that life gets in the way and so if you have special circumstances that mean you would like to cease or pause working together, we may in our absolute discretion agree to cease or pause our arrangements in such circumstances.

Nothing in this clause is intended to exclude any right or guarantee to which you are entitled under the Australian Consumer Law.

TERMINATION

Either party may terminate this Agreement:

  1. on 7 days’ written notice to the other party;
  2. by agreement of the parties; or
  3. as otherwise set out in this Agreement.

We may terminate this Agreement:

  1. immediately on written notice to the Client, if the Client engages in conduct which we reasonably consider to be illegal, immoral, unfair or deceptive, or which may otherwise jeopardise our name, reputation or business;
  2. on expiry of notice given, if the Client breaches a term of this Agreement and fails to remedy the breach within 14 days after having received notice in writing of the breach; or
  3. immediately on written notice to the Client, if an Insolvency Event occurs in relation to the Client.

INDEMNITY

    You indemnify us in respect of any loss or damage suffered by us (including loss or damage to equipment or personnel due to theft, injury or accident) due to any action or omission of you or any participant in any workshop delivered pursuant to this agreement.

    This clause survives termination of this agreement.

    General Website Terms & Conditions

    Your use of this website is subject to the following terms and conditions:

    1. Use of our website

    The content of this website is for your general information and use only and is subject to change without prior notice.

    You can only ever use our website for lawful purposes (such as researching our goods and services or contacting us) in a manner consistent with the nature and purpose of the website, and in a way that doesn’t impact on anyone else’s use and enjoyment of the website. We have a zero-tolerance policy for users who conduct themselves unlawfully or encourage such conduct, who post any defamatory, obscene, offensive or scandalous material, harass or cause distress or inconvenience to any person, or disrupt the website. We reserve the right to ban any users who engage in such behaviour.

    You’re not permitted to change, add to, remove, deface, hack or otherwise interfere with our website or any material or content displayed on the website, or attempt to do any of those things.

    Unauthorised use of this website may be a criminal offence and/or give rise to a claim for damages.

     

    1. Intellectual property

    This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look, graphics, text, logos, button icons, video images, audio clips, code, scripts, design elements and interactive features of the website, and is protected by copyright under the laws of Australia and through international treaties.

    Unless we say otherwise, all rights (including copyright) in the website are owned or controlled by us and are reserved by us.

    Any reproduction of the website or website content is prohibited other than in accordance with these terms.

    All designs, trade marks, service marks and trade names are owned, registered and/or licensed by us, save for any trademarks reproduced on this website which are not the property of or licensed to us, which are acknowledged on the website.

    As a user of our website, we grant you a worldwide, non-exclusive, royalty-free, revocable license to use our website in accordance with these terms, to copy and store the website and its content in your device’s cache memory and to print pages from the website for your own personal and non-commercial use.

    Except as outlined above, we don’t grant you any other rights whatsoever in relation to the website- all other rights are expressly retained and reserved by us and nothing you do on or in relation to the website will transfer any intellectual property or associated rights.

    If you would like to share our website or social media content that’s freely available for re-use or is in the public domain, you are permitted to do so, as long as you attribute same to us and link back to our website. If you’d like to share, re-publish or otherwise use our website or content in a way that you aren’t expressly authorised to do by these terms, please don’t hesitate to get in touch with us.

     

    1. Submissions

    We’ll sometimes ask our users to contribute content to our website or social media. Please note before you do so that any material you send to us (including any data, questions, comments, suggestions, ideas, designs, images, videos, audio, marks or other information) will be deemed to be non-confidential and non-proprietary, unless you tell us otherwise. You authorise us to use it for any purpose, without compensation to you.

    We maintain a blog on our website to keep you up to date with the latest in

    We may also feature guest bloggers from time to time. We want you to know that we don’t necessarily endorse or support any views, opinions, standards or information expressed in guest blogs and/or the comments section of our blog.

    If you find something offensive or inappropriate, please don’t hesitate to get in touch with us and we’ll review the material to see whether it should be removed.

     

    1. Privacy

    We take your privacy seriously. All information we collect through your use of the website and how we use and disclose it is set out in our Privacy Policy, which is available on our website.

     

    1. Links to our website

    If you would like to link to our website, please get in touch with us with your URL, a brief description of your website and why you want to establish a link. Please note that if we allow you to link to our website, we may impose certain terms or conditions.

    If the nature or content of your website changes in any significant way after the authorised link is established, you must let us know and provide us with a new description of your website. If the change means that your website is no longer a good fit with ours, we may ask you to remove the link. Refusal will constitute a breach of these terms.

     

    1. Links from our website to other websites

    We may also, on occasion, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. Please note that we include these links for your convenience, however we don’t necessarily endorse or support the views, opinions, standards or information expressed on them. We have no control over the nature, content and availability of those websites. For your own safety, please make sure you check the protocols and standards of the linked sites before using them.

     

    1. Our use of cookies

    We use cookies to monitor browsing preferences and to help us improve, promote, and protect our website and services. By continuing to use the website, you agree to our cookie policy. You can find out more information about our cookie policy in our Privacy Policy, which is available on our website.

     

    1. Security

    Our website is security assured by Siteground Pty Ltd. We use our best endeavours to ensure the website is free of any malware, bugs, viruses, trojan horses, ransomware or other harmful code or communications which may be transmitted to or through the website, including links to other sites.

     

    1. Disclaimer and indemnity

    Nothing in these terms limits or excludes any rights, guarantees, warranties, representations or conditions that you are entitled to by law that can’t be limited or excluded, including under the Australian Consumer Law, which forms Schedule 2 to the Competition and Consumer Act 2010 (Cth) (ACL).

    Apart from that, to the extent permitted by law, we exclude all terms, guarantees, warranties, representations or conditions as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any purpose which are not expressly stated in these terms. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.

    We will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable consumer guarantee to which you are entitled under the ACL), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the website or these terms (including as a result of not being able to use the website), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise. If we can’t exclude liability but we can limit it, we limit it to the maximum extent permitted under section 64A of the ACL.

    We make the website available to you, however you use it at entirely your own risk, for which we will not be liable. Everything on the website is provided “as is” and “as available” – we don’t make any representations or warranties of any kind – and we exclude all liability for loss or damage you might suffer because of:

    • failures, errors, mistakes, inaccuracies, interruptions, defects, delays, viruses, lost, stolen, altered or misused data, unlawful third party conduct arising out of the website;
    • unsuitable or out of date information on the website (including third party material and advertisements on the website);
    • you or any other person acting or not acting, on any information;
    • personal injury or property damage of any nature resulting from your or any other person’s access to or use of the website;
    • any unauthorised access to or use of information or data, including personal and financial information, collected by us;
    • any interruption of transmission to or from the website;
    • any unauthorised access to or use of information or data, including personal and financial information, collected by us;
    • any malware (bugs, viruses, trojan horses, ransomware or other harmful code or communications) which may be transmitted to or through the website, including links to other sites;
    • costs incurred by you in using the website; and
    • links which are provided for your convenience.
    1. Changes to terms

    If we decide to change these terms (and we can do so at any time), we’ll post a copy of our revised terms on our website. Changes to the terms will take effect immediately on being published on the website. Your continued use of the website indicates your acceptance of the revised terms.

     

    1. Severance

    If any part of these terms is found to be void or unenforceable by a Court of competent jurisdiction, that part will be severed and the rest of the terms will remain in force.

     

    1. No affiliation

    Our website is not a part of the Facebook website, Facebook Inc, YouTube, Instagram, Snapchat, Twitter or Google, nor is it endorsed by or affiliated with any of those websites or their owners in any way.

     

    1. Termination

    The agreement between us constituted by your use of the website may be terminated at any time by us without notice, in which case all disclaimers and limitations of liability will survive termination, however, you will no longer be authorised to access the website.

     

    1. Jurisdiction

    As we are based in Western Australia, these terms will be governed by the laws of Western Australia. In the event of any dispute, we ask that you first contact us, and we’ll do our best to resolve the dispute to our mutual satisfaction quickly, cheaply and efficiently. If we do end up in court, you agree that the exclusive venue for resolving any dispute will be in the courts of Western Australia and courts of appeal from them.

    This document was last updated: 13/12/2021.